Store rules
1. GENERAL PROVISIONS
1.1. These rules apply to all legal relationships related to the purchase of goods such as car service equipment, tools, diagnostic equipment, etc., concluded between persons and the purchase environment bads.lt (hereinafter the company's „BADS“ e-shop) owned by UAB „Baltijos automobilių diagnostikos sistemos“.
1.2. The company „BADS“ has the right to unilaterally modify and supplement the terms and conditions by publishing new terms on the website and in the online store www.bads.lt. If the customer has placed an order before the new rules come into force, the terms valid at the time of placing the order apply to the legal relationship between the customer and the company „BADS“, unless otherwise provided by law or these terms.
1.3. Before purchasing car service equipment, tools, diagnostic equipment, etc., the customer may save and print the terms and, if necessary, present them, and by buying in the e-shop, agrees with what is provided in the rules.
1.4. In addition to the rules, when purchasing in the www.bads.lt e-shop, the legal acts in force in the Republic of Lithuania also apply.
2. PLACING AN ORDER
2.1. The customer chooses the desired goods, accessories or services in the www.bads.lt e-shop and loads them into the shopping cart.
2.2. The customer chooses the method and place of picking up the order, at the „BADS“ store or whether delivery is required.
2.3. The customer confirms the shopping cart and pays for the goods in the purchase environments offered by the company „BADS“. Before paying the received invoice, the customer checks whether the details provided in the invoice correspond to the customer's actual wishes.
2.4. The company „BADS“ confirms the receipt of the order and payment by the e-mail specified by the customer. If the confirmation is not received at the e-mail address, please contact the staff of our company [email protected], call by phone +370 37 337842 or any other telephone or e-mail indicated in our CONTACTS, on workdays from 8.00 to 17.00.
2.5. The invoice is sent together with the goods or by e-mail at the customer's request.
2.6. The sales contract is considered concluded (the contract enters into force) when the payable amount stated in the order confirmation reaches the bank account of UAB Baltijos automobilių diagnostikos sistemos.
3. PRICE OF GOODS, PAYMENT POSSIBILITIES
3.1. All prices indicated in the www.bads.lt e-shop are in euros, including 21 percent VAT.
3.2. For registered loyal customers of the company „BADS“, the discounts agreed with the loyal customers of the company „BADS“ under separate written agreements are valid in the e-shop.
3.3. When buying in the www.bads.lt e-shop, the customer pays the full price of the sale and delivery of the goods in advance. Payment takes place outside the e-shop in the payment environment chosen by the customer, AB SWEDBANK, AB DNB or AB SEB bankas. The company „BADS“ does not have access to the customer's bank and credit card data.
3.4. In case the customer does not choose the option to come and pick up the goods at the company „BADS“, a delivery fee is added to the price of the goods in accordance with the delivery rules, unless it is car service equipment such as lifts, wheel mounting and balancing equipment, painting chambers, compressed air compressors, brake testers, air conditioning charging stations, wheel alignment stands or other heavy equipment that has to be installed, or devices whose lifting requires lifting machinery and installation services of trained personnel.
4. PICKING UP THE GOODS
4.1. The goods can be ordered to the company „BADS“ store or to the address indicated by the customer using courier services.
4.2. Orders in the www.bads.lt e-shop are reviewed on workdays from 8.00 to 17.00. Orders submitted on Saturdays, Sundays and public holidays are reviewed on the next workday. This also applies to picking up an order at the „BADS“ store.
4.3. Picking up car service equipment, tools, diagnostic equipment or other goods at the company „BADS“ store.
4.3.1. The goods can be picked up during the working hours of the company „BADS“ store, on workdays from 8.00 to 17.00.
4.3.2. The goods are issued to customers upon presentation of an identity document (identity card, passport, driving licence) and the contract–order number. If the customer does not have an identity document, the employee of the company „BADS“ reserves the right not to issue the goods.
4.3.3. The company „BADS“ is not responsible for damage caused to the customer if, due to circumstances beyond the control of the company „BADS“, third parties have received a copy of the invoice or the unique order number and the goods were handed over to them on that basis.
4.3.4. When ordering goods and choosing to pick them up from the company „BADS“ store, no delivery fee is charged.
4.3.5. In the event that the customer does not come to pick up the goods for more than 14 calendar days, the company „BADS“ considers that the customer has cancelled the order and the company „BADS“ returns the purchase amount to the customer without delay, but no later than within 14 calendar days, to the same bank account from which the payment was made, unless the customer requests in writing or by e-mail to store the paid goods, but for no longer than 30 calendar days from the date of the request.
4.3.6. If you choose the method of picking up the goods from the „BADS“ store, you will be informed by phone or e-mail about the possibility to pick up the goods.
4.4. Delivery of goods by courier.
4.4.1. If delivery of goods by courier is chosen, a delivery fee is added to the price of the goods. In case the order price exceeds 80 euros, the delivery fee is not charged, except for the cases published on the www.bads.lt website (see delivery terms).
4.4.2. If the method of delivery of goods by courier is chosen, the order is delivered to the address indicated by the customer. The courier coordinates the exact time of handing over the goods with the customer by phone.
4.4.3. The customer must ensure the acceptance of the goods at the agreed time and address. In case the delivery of the goods fails twice in a row due to reasons beyond the courier's control, the goods are returned to the terminal of the courier company. In this case, the buyer can contact the courier within 14 days and ask for the goods to be delivered again to the delivery address indicated by the buyer. If the above attempts to hand over the goods to the customer fail, the company „BADS“ considers that the customer has cancelled the order, and the procedure applied in these rules to picking up goods from the company „BADS“ is further applied, and the company „BADS“ returns the purchase amount to the customer without delay, but no later than within 14 calendar days, to the same bank account from which the payment was made.
4.5. Inspection of the goods.
4.5.1. When accepting the goods, the customer undertakes to open the packaging of the goods carefully, without damaging the packaging and the goods. In case the customer has damaged the packaging due to negligence, or if the packaging could have been opened without damaging it, the company „BADS“ has the right to demand compensation for the damage when the goods are returned. In case it is not possible to open the packaging without damaging or tearing it, the customer is not responsible for damage to the packaging.
4.5.2. In case the customer, when accepting the goods, notices that a wrong or defective item has been sent, or if the item reaches the customer damaged and in an opened package, the staff of our company must be informed immediately at [email protected], by calling +370 37 337842 or any other telephone or e-mail indicated in our CONTACTS, on workdays 8.00–17.00.
4.5.3. During transportation, the company „BADS“ is responsible for the goods purchased by the customer. From the moment the goods are picked up, the risk of damage or loss of the goods passes to the customer.
5. PROCESSING OF THE CLIENT'S PERSONAL DATA
5.1. The company „BADS“ uses the personal data provided by the customer and the data on purchases made, which are necessary to fulfil the orders placed by the customer in the e-shop, in accordance with the Law on Personal Data Protection. The company „BADS“ does not transfer the customer's personal data to third parties, except for companies providing postal or courier services to the extent necessary to deliver the goods.
5.2. The company „BADS“ does not have access to e-banking access data and the customer's accounts if the customer pays for the goods using electronic banking.
5.3. The company „BADS“ reserves the right to send information about its own and its partners' goods and offers to the customer's e-mail address and mobile phone. The customer has the right to refuse the information sent and/or to delete all information about the customer from the database of the company „BADS“ (except for the information necessary to fulfil the obligations of the company „BADS“ to the customer (such as warranty service, etc.).
6. RETURN OF GOODS, WITHDRAWAL FROM THE CONTRACT AND REFUND OF MONEY
6.1. The customer has the right, without giving any reason, to terminate the contract within 14 calendar days from the date of receipt of the goods for goods purchased in the www.bads.lt online store.
6.2. For the purpose of returning the goods, the customer must fill in a goods return request and hand it over together with the goods to the company „BADS“ store or, when returning the goods by courier, contact the staff of our company at [email protected], call by phone +370 37 337842 on workdays 8.00–17.00.
You can find the return request form here: return form.
6.3. When exercising the right of return, the customer must return the goods to the company „BADS“ branch no later than within 14 days from the submission of the return request form.
6.4. If for any reason the purchased item is not suitable, there is the right to return the item to the company „BADS“ store. We recommend that the customer returns or delivers all the goods he wishes to return at the same time. Direct costs related to the return are covered by the customer. The returned item must be unused and in its original packaging.
6.5. In case the customer has withdrawn from the transaction, the company „BADS“ returns the purchase amount with the delivery fee to the customer without delay, but no later than within 14 calendar days from the submission of the request to withdraw from the transaction to the company „BADS“. The money is returned to the same bank account from which the payment was made.
6.6. In case the customer has damaged or spoiled the returned item intentionally or through negligence, the company „BADS“ has the right to refuse to accept the goods or has the right to demand compensation for the losses incurred.
7. SUBMISSION OF CLAIMS AND LIABILITY
7.1. UAB „BADS“ is responsible for the compliance of the goods with the requirements and for defects in accordance with the laws of the Republic of Lithuania.
7.2. The customer must submit a claim in writing to the e-mail address [email protected] or at the company „BADS“ store. The claim must state the customer's name and contact details, the date of submission of the claim, the defects of the goods and the content of the demand, and attach a document confirming the purchase.
7.3. UAB BADS is not responsible for damage caused to the customer or for a delay in delivering the goods if the damage or the delay in delivering the goods is caused by circumstances which UAB BADS could not influence and the occurrence of which UAB BADS did not foresee or could not have foreseen (force majeure).
7.4. The company „BADS“ is not responsible if losses were incurred by using the ordered goods for other than their intended purpose, including cases when the delay occurs due to data incorrectly provided by the customer.
7.5. Disputes arising between the company „BADS“ and the customer are settled by the parties through negotiations. If no agreement is reached, the parties have the right to apply to the consumer rights protection service or the Kaunas District Court. The agreement on jurisdiction is concluded, among other things, also for cases when the buyer, having concluded the agreement, moves to live abroad or transfers his place of business or registered office there, or if his place of business, residence or stay is not known at the time of filing the claim.
8. MAINTENANCE AND REPAIR WORK CARRIED OUT BY THE COMPANY „BADS“
8.1. During repair, the company „BADS“ repairs the faults and defects present in the customer's item and indicated by the customer. Faults and defects are recorded in writing by a service order confirmation.
8.2. Maintenance is regularly performed preventive work required to ensure the long-term operation of the device, in accordance with the operating instructions or maintenance logbook provided by the manufacturer's factory.
8.3. Maintenance is not a reconstruction of the device or a replacement of the device.
8.4. The company „BADS“ may demand payment for drawing up a repair estimate. The company „BADS“ is not obliged to follow the repair estimate, but it nevertheless cannot substantially deviate from it.
8.5. If, when handing over the item for repair or maintenance, it is not possible to determine the final deadline for completing the work, a deadline for identifying the fault or defect in the item is set. The customer is informed about the deadline for performing the work on the day of the deadline for identifying the fault or defect.
8.6. When performing work during maintenance or repair, the company „BADS“ uses its own materials.
8.7. The removal of other faults and defects identified by the company „BADS“ during maintenance or repair work takes place upon corresponding agreement with the customer.
8.8. The company „BADS“ undertakes to register the work performed during maintenance in the maintenance logbook, if the customer has submitted the maintenance logbook to the company „BADS“.
9. WARRANTY
9.1. The warranty for the product is granted in accordance with these terms. A consumer on the basis of these terms is a natural person in the case where the purchase of goods is not related to his independent economic or professional activity.
9.2. If material, construction or assembly errors of the product occur during the warranty period, the party providing the warranty organises a free repair of the product, if the product or equipment is not installed or mounted stationary.
9.3. If the product cannot be repaired or if the party providing the warranty considers that it is not economically expedient, the party that has provided the warranty replaces the product free of charge.
9.4. If the product cannot be repaired or, in the opinion of the party providing the warranty, it is not expedient, but there is no possibility to replace the product (primarily because the same product is no longer manufactured), the provider of the commercial warranty refunds the money paid for the goods.
10. THE WARRANTY IS NOT VALID IF:
10.1. it is impossible to determine the serial number of the product;
10.2. the failure of the product is related to its improper use;
10.3. the failure of the product occurred due to natural wear and tear;
10.4. the failure of the product is related to unusual external environmental impact (excessive humidity, heat and similar effects);
10.5. the failure of the product occurred due to an accident (e.g. a fall);
10.6. the failure of the product occurred because the instructions set out in the operating instructions or another document accompanying the product were not followed;
10.7. the product maintenance logbook, operating instructions or another document accompanying the product specifies a periodic maintenance interval for the product, and the customer did not apply in time for its performance to the representative office of the warranty provider.
11. THE WARRANTY EXPIRES:
11.1. at the end of the warranty period;
11.2. if the serial number of the product has been removed or damaged;
11.3. if the product has been repaired or an attempt to repair it has been made by a person other than the warranty provider.
11.4. If material, construction or assembly faults of the product occur during the warranty period, the customer has the right, during the warranty period, at his own choice, to contact the company „BADS“ store, the address of which can be found on the website www.bads.lt
11.5. When contacting the warranty provider, the customer must hand over the product to be repaired and describe the fault that has occurred. At the request of the representative office of the warranty provider, the customer must provide a document confirming the purchase of the product (e.g. an invoice or these terms).
11.6. The warranty provider repairs the product free of charge within a reasonable time (necessary for the repair). The warranty provider informs the customer by phone or e-mail that the product has been repaired. The customer picks up the repaired product at the same place to which he delivered it for repair, unless otherwise agreed separately.
11.7. If the product cannot be repaired or, in the opinion of the provider of the sales warranty, it is not economically expedient, the warranty provider informs the customer about this by phone or e-mail, also informing about the day from which at the earliest the customer will be able to pick up the replaced product. The customer picks up the replaced product at the same place to which he delivered it for repair.
11.8. If the product cannot be repaired or, in the opinion of the warranty provider, it is not expedient, but replacement of the product is not possible and the warranty provider has decided to refund the money paid for the product, the warranty provider informs the customer about this by phone or e-mail. In this case, the customer must write a request in free form and indicate his bank account number to which the warranty provider could refund the money paid for the product. The warranty provider refunds the money within 14 days of receiving the customer's bank account number. Refunding money to a third party's bank account is possible only with a written request from the customer.
11.9. The warranty provider does not compensate the customer for the costs of transporting the goods and for losses incurred by the customer due to the fact that the goods could not be used during the period of their failure and repair. In no case does the warranty provider compensate the customer for lost income.
11.10. The warranty period is extended for the period during which the goods were being repaired. The specified period starts on the day the customer hands over the product for repair and ends on the day when the provider of the commercial warranty informs the customer that the product has been repaired.
11.11. If the warranty provider replaces the product free of charge, the warranty does not restart in respect of the replaced product. The initial warranty is extended for the period during which the original product was being repaired. The specified period starts on the day the customer hands over the product for repair and ends on the day when the warranty provider informs the customer that the replaced product can be picked up.
11.12. In addition to the rights associated with the warranty, a customer who is a consumer also has other rights provided for by law.